While most of us understand that a Non-Profit Organization cannot be “run like a business,” there are several lessons we can learn by applying the Jobs-to-be-Done lens to performance and results. The late Peter Drucker asked us: What is the Bottom Line when there is no “Bottom Line”? His point is well made: In a business, there is … Continue Reading
Category
Government
Jobs-to-be-Done for Government
One of the questions we get at Strategyn involves the application of Jobs-to-be-Done Theory to Government. Can JTBD be used to help government agencies do a better job? We’ve used JTBD with government agencies to help them better understand their service levels, their delivery models, and how to get closer to the customer – you, … Continue Reading